FAQs
General
Where are you based?
We have a showroom located at 750 Jacques Street, Moreleta Park, Pretoria, where you can view our products in person. Our production facility is based in Johannesburg, and we offer nationwide delivery across South Africa.
Online Orders & Lead Time
How do I place an order?
Ordering is quick and easy. Simply browse our collection and select your preferred design, size, and colour. Once you've made your selection, proceed to checkout and complete your purchase using our secure payment system.
After your order has been confirmed, our team will manufacture and prepare your item for dispatch. Your artwork will then be delivered directly to your door anywhere in South Africa.
If you have any questions or require a custom size or design, please feel free to contact us and we'll be happy to assist.
How long will my order take?
Our standard production time is 3β5 business days, after which your order will be dispatched for delivery. Courier delivery typically takes an additional 2β3 business days, depending on your location.
Please note that custom designs, personalised products, and large project orders may require additional production time.
Do you keep stock?
We keep stock of most of our shelving and storage products, allowing for faster dispatch on these items.
Our metal wall art, house numbers, signage, and custom-made products are manufactured to order. These items are subject to our standard production lead time of 3β5 business days before dispatch.
By producing items on demand, we are able to offer a wide range of designs, sizes, colours, and customisation options while maintaining the highest quality standards.
Can I get a company Invoice for my online order?
Absolutely. If you require a company invoice for your purchase, simply email us at orders@met-al.co.za and include your order number along with your company details.
Our team will prepare and send you a tax invoice as soon as possible. If you have any specific invoicing requirements, please let us know and we'll be happy to assist.
Product
What are the artworks and signs made of?
Our artworks, signs, house numbers, and decorative products are crafted from high-quality mild steel and stainless steel grades, depending on the product and application.
Each item has a premium finish, providing excellent durability, corrosion resistance, and a refined appearance. This ensures your product not only looks exceptional but is also built to withstand everyday use for years to come.
If you're unsure which material is best suited to your project, our team will be happy to advise you.
How are the artworks and signs mounted?
Our artworks and signs are designed for easy installation and are mounted using one of several methods, depending on the product design. These may include screws, standoffs, or concealed mounting pins.
All required mounting hardware and consumables are included with your order to ensure a secure installation and a clean, premium finish once mounted.
If you have specific mounting requirements or questions about a particular product, please contact us and we'll be happy to assist.
Can the artworks and signs be mounted outside?
Yes. Our artworks and signs are finished with a high-quality exterior-grade powder coating, making them suitable for outdoor installation and exposure to the elements.
For installations in coastal or high-corrosion environments, we recommend contacting us before placing your order. We can advise on the most suitable material and finish options to ensure maximum durability and long-term performance in these conditions.
If you're unsure whether your location requires a custom solution, our team will be happy to assist.
Is the artworks and signs suitable for a coastal location?
Yes. We offer products specifically suited to coastal environments by manufacturing them from stainless steel, which provides superior corrosion resistance in areas exposed to salty air and coastal conditions.
These products can still be finished in your preferred colour using our premium powder-coating process, allowing you to enjoy both durability and design flexibility.
If your installation will be in a coastal area, please contact us before placing your order so we can recommend the most suitable material and finish for your location.
What is the biggest size that you can produce?
The largest size we can manufacture as a single, continuous piece is 3 metres Γ 1.5 metres.
For projects requiring larger dimensions, we can often create the design in multiple sections that are joined during installation to achieve a seamless overall appearance.
If you have a specific size requirement or a large custom project in mind, please contact us and we'll be happy to discuss the available options.
What do you use to coat the artwork and signs?
Our artworks and signs are finished with a high-quality, exterior-grade powder coating that provides exceptional durability, weather resistance, and a premium appearance.
This finish helps protect the metal from everyday wear and environmental exposure while delivering a smooth, professional look that enhances the design. Available in a variety of colours, our powder-coated finish is suitable for both indoor and outdoor applications.
For specialised environments, such as coastal areas, we can recommend alternative material and finishing options to ensure maximum longevity.
What powder-coating colours do you offer?
We offer a wide range of premium powder-coated finishes to suit different styles and spaces. Our standard colour options include:
Black, White, Charcoal Grey, Stone Grey, Silver, Gold, Rose Gold, Copper, Ocean Blue, Green, Red, and Yellow.
All colours are applied using a high-quality, exterior-grade powder-coating process for a durable and long-lasting finish.
Delivery and Returns
Where do you deliver to?
We deliver nationwide across South Africa using trusted courier partners to ensure your order arrives safely and efficiently.
Whether you're located in a major city, a small town, or a remote area, we'll deliver directly to your door. Once your order has been dispatched, you'll receive tracking information so you can monitor its progress.
If you have any questions regarding delivery to your area, please feel free to contact us, and we'll be happy to assist.
How long does delivery take?
Once your order has been manufactured and dispatched, delivery typically takes 1β4 business days, depending on your location.
Deliveries to major metropolitan areas are usually faster, while remote or outlying areas may require additional transit time.
Once your order has been shipped, you'll receive tracking details so you can follow its journey to your door. If you need an estimated delivery time for a specific location, please contact us and we'll be happy to assist.
Who do you use for delivery?
We partner with trusted third-party courier companies to deliver orders throughout South Africa. Our courier partners include companies such as The Courier Guy and other reputable national delivery services.
What if something is wrong with my order?
Your satisfaction is important to us. If there is an issue with your order, or if the product does not meet the specifications agreed upon, please contact us as soon as possible.
We will review the issue and, where applicable, repair, replace, or rectify the product at no additional cost to you. Our goal is to ensure that you receive a product that meets our quality standards and your expectations.
If you experience any problems, simply reach out to our team with your order details and photos of the issue, and we'll work with you to resolve it as quickly as possible.
International Orders and Exports
Do you do exports?
Yes, we do! We can assist with international orders and exports to destinations outside of South Africa.
Simply contact us at hello@met-al.co.za with details of the products you're interested in, your delivery location, and any specific requirements. Our team will provide a customised quotation and guide you through the shipping and export process.
Whether you're ordering a single item or a larger project, we'll do our best to make it happen.
Custom Orders and Projects
Do you do custom orders?
Yes, we do! We specialise in creating custom metal artwork, signs, house numbers, business signage, shelving, and other bespoke metal products tailored to your requirements.
Please click on this Β linkΒ to submit the details of your custom project, and a member of our team will contact you to discuss your requirements and provide a quotation.
Alternatively, you can email your specifications, dimensions, reference images, and any other relevant information directly to orders@met-al.co.za, and we'll be happy to assist in bringing your idea to life.
From one-of-a-kind decorative pieces to large commercial projects, we can help create a custom solution that suits your needs.
I need a custom size or colour
Not a problem at all. We can accommodate custom sizes and colour preferences based on your requirements.
Simply get in touch with us, and weβll prepare a custom quotation tailored to your specifications and guide you through the available options to bring your idea to life.
Can you design artwork from a photo supplied?
Yes, we can! We offer a dedicated βPhoto to Metalβ service where we transform your personal photos into custom metal artwork.
How it works:
- Upload Your Photo: Choose a high-quality image with good lighting. Select your preferred size, colour, and indicate how many people or subjects are in the image. Please note: smaller sizes are not available for images with 4β5 subjects.
- We Design: Our designers convert your photo into a high-contrast vector artwork suitable for production. This process can take up to 7 business days.
- Approval: You will receive a digital mockup for approval to ensure you are 100% happy with the design before production begins.
- Fabrication & Delivery: Once approved, we manufacture, finish, and deliver your artwork straight to your door, ready to hang.