Shipping policy
Shipping Policy
Thank you for choosing Met-Al (Pty) Ltd. We aim to provide a smooth and transparent shipping process for all orders. Please review our shipping policy below.
1. Shipping Partner
- All orders are shipped through our third-party courier partner, The Courier Guy.
- We rely on The Courier Guy, Internet Express, Bezwill and other third part couriers for all deliveries, including handling, transportation, and delivery timelines.
2. Delivery Times
- Estimated delivery times will be provided based on The Courier Guy’s standard delivery schedule. This can be viewed on their website. Deliveries typically take 1-5 business days depending on the received destination.
- Please note that delivery times are subject to change and may be affected by factors beyond our control, such as weather, public holidays, or high-volume periods.
3. Special Instructions
- We are unable to provide The Courier Guy with any special delivery instructions or requests (e.g., specific delivery times, leaving the package at a specific location, etc.). We can however, provide additional notes, for which we have no guarantee they will adhere to.
4. Liability and Responsibility
- The Courier Guy’s behaviour, actions, and performance are independent of Met-Al (Pty) Ltd. We are not responsible for any delays or mishandling once the package has been handed over to the courier.
5. Tracking
- You will receive a tracking link once your order is shipped. You can use this to monitor the status of your delivery directly with The Courier Guy.
6. Lost or Damaged Shipments
- If your order is lost or damaged during shipping, please contact us immediately. We will work with The Courier Guy to investigate and resolve the issue.
Contact Us
For any questions or concerns about your shipment, please contact us at hello@met-al.co.za
